Terms of Service
CEO: Gerhard Kern
Amtsgericht Hannover, HRB 211120
For contracts with consumers
(Mail order, including online trading)
§ 1 Scope
For all current and future business exclusively by the following terms and conditions apply in their valid at the time of the order. These conditions apply only to consumers. Consumers are natural persons who place their order for a purpose that is neither attributable to the commercial or independent professional activity of the customer.
Differing conditions of the customer does not recognize the swk21online.com UG (limited), unless we have expressly agreed to their validity.
§ 2 Contract
By ordering the goods, the customer makes a binding intent to purchase the goods. The purchase comes from the fact that we accept the contract offer contained in the order. Acceptance is made either by the express written declaration or by access of goods to the consignee.
§ 3 Reservation of unavailability
We reserve the right not to execute an order if the ordered goods are not in stock. Of course we will inform you about this unavailability.
§ 4 Prices and shipping costs
Our prices are final price in Euro and include VAT.
When ordering a shipping fee of 4.00 EUR applies. This only applies to the Internet, only for the dispatch within Germany and only for end customers.
For international shipments the actual shipping costs will be billed. The specific import and customs conditions must be respected and supported by the purchaser.
§ 5 Delivery and Payment
We deliver your order usually made within 2 to 3 days. This delivery time is not binding, unless the date of delivery was promised.
We deliver on account, payable upon receipt either:
by bank transfer to our account stated on the invoice or account
For deliveries abroad, to new customers or in the absence of credit, we reserve the right to deliver only after prepayment.
Penalty: If the buyer defaults on payment, we are entitled to charge interest amounting to 5% above the announced by the European Central Bank base rate p. to call for a.. In addition, there is a fee of EUR 5.00 for our overhead and correspondence for a necessary reminder.
§ 6 Retention of title
The goods remain under § 449 BGB until the complete payment our property. We are entitled to withdraw in contract, in particular in case of default, the contract and reclaim the goods.
§ 7 Right of withdrawal
– Disclaimer –
You have the right to withdraw within fourteen days without giving a reason this contract.
The withdrawal period is fourteen days from the date on which you or a representative from your third party other than the carrier and the goods have taken possession of or has.
To exercise your right, you have to (swk21online.com UG (limited), Wördesiek 21, D-31787 Hameln; firstname.lastname@example.org) by means of a clear statement (eg a consigned by post mail, fax or e. -mail), inform them of your decision to withdraw from this contract. You can sure use the attached model withdrawal form, which is not mandatory, however.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.
You have the goods promptly and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract, to swk21online.com UG (limited), Wördesiek 21, D-31787 Hameln returned or handed over. The deadline is met if you send the goods before the period of fourteen days.
They bear the direct cost of returning the goods.
– End of revocation –
§ 8 Liability for defects
If there is a defect in the goods, the purchaser can demand fulfillment (defect removal or replacement). If this is not possible, the buyer can withdraw with a not insignificant lack from the contract, reduce the purchase price or claim damages.
So far below indicates otherwise, any further claims by the customer – for whatever legal reasons – are excluded. We are therefore not liable for damage not caused to the delivery item itself; in particular we are not liable for lost profits or other financial losses of the purchaser. If the liability of us is excluded or limited, applies the. Also for the personal liability of employees, representatives and agents
The above limitation shall not apply if the damage was caused by intent or gross negligence or personal injury. It also does not apply if the customer claims from §§ 1, 4 Product Liability Act.
If we neglect an essential contractual obligation, the obligation to pay damages on the typical damage is limited.
If the subsequent performance by way of a replacement delivery, the purchaser is obliged to return the goods within 30 days to us. If the goods are not received within this time limit on us, we are entitled to offset the purchase price of the replacement product and debit the amount of the cash designated for payment.
The limitation period is twenty-four months from delivery.
§ 9 Notes to foods and food supplements
Among our products, no food or dietary supplements available containing ingredients or compositions are under the Medicines Act.
All intake recommendations or modes of action described is based solely on experience and are not to be understood as scientifically details.
Please proceed with serious health (physical or mental) disorders in professional medical or therapeutic treatment.
§ 10 Data Protection
The customer agrees to the collection, processing and use of personal data with us (or we commission services) to explicitly. We use this for placing orders and for advertising purposes. Such authorization may at any time be revoked by the purchaser.
§ 11 Applicable Law and Jurisdiction
German law applies, excluding the CISG. The exclusive venue for all claims in connection with the business relationship is the court responsible for our headquarters.
The swk21online.com UG (limited) is entitled to sue at the general jurisdiction of the purchaser.
Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die du unter https://ec.europa.eu/consumers/odr findest. Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.